Amarra Support

Upgrading your Amarra Products

Visit our web store to upgrade:

Amarra Web Store Upgrades

Be sure to have your current product's Activation Code ready. You will be required to verify ownership of your current Amarra product to receive upgrade pricing. You can find your current Activation Code in your purchase fulfillment email or by clicking the Licensing tab above.

To submit a support inquiry, please use the Amarra Support Portal tab above.

Find your answer in our Knowledge Base

To find a useful KnowledgeBase article, enter a Search Term in the 'Search The Knowledge Base' field below and then the enter or return key. Articles on your subject will be filtered and presented.

To submit a support inquiry, please use the Amarra Support Portal tab above.

Please visit our full website to utilize our FAQ KnowledgeBase.

Amarra Music Player Videos

Installing & Activating Amarra or Symphony

Installing and Activating Amarra and Symphony

Gapless Playback Tutorial

Amarra Music Player Overview

Amarra with iRC(b) Option Demonstration

DSD Playback in Amarra or Symphony

iRC Measure Application Overview

Amarra Streaming Player & Processor Videos

iOS Remote - Amarra for TIDAL Streaming Player

Amarra for TIDAL Streaming Player

Activation: Amarra sQ/sQ+ Streaming Processor

Evaluation: Amarra sQ Streaming Processor

Current Amarra Product Downloads

* iRC is offered as an upgrade feature and requires a separate license.

Amarra iOS Remote App

Easily remote control Amarra Luxe and Amarra sQ+'s features on your Mac from your iPhone or iPad for free!

Amarra Legacy Products

Amarra sQ

* iRC is offered as an upgrade feature and requires a separate license.

Sonic Studio Quick Support

Sonic Studio has a new and easier method of providing remote support using Splashtop-SOS. Simply click on the icon below and download the software that is for the platform you need support on. Provide the 9-digit ID to our technician to receive support.

Not sure which Amarra application you own?

Use the Find your Amarra Application Page.
Just enter your Activation Code or Serial Number, and you will be pointed to the correct installer for the Amarra product you own.

Please review our End User License Agreement

Sonic Studio provides the following levels of support for registered customers:

Free Support Options
- Access to our Amarra FAQ and the below Support Portal are always free of charge.
- We offer 30 days of priority technical support starting on the day of your Amarra product purchase to address installation and basic Amarra operations. Use the Support Portal below to open a ticket with our support team, make sure to include your serial number for faster service! For personalized setup, purchase an Amarra Quickstart Session for just $29.99 USD.
Paid Priority Support
- Amarra QuickStart Remote Startup Sessions ($29.99 USD) offer personalized setup assistance for Amarra software.
- Learn how to measure your room and create correction filters for use in Amarra products with iRC Quickstart Sessions ($159 USD). 2-3 basic filters will be created during the session.
- After the initial 30 day period has ended, we offer Per-Incident Paid Support ($29.99 USD). Includes one secure remote login session.

Sonic Studio Quick Support Application

Mac OS X

Download Sonic Studio QuickSupport App (Mac)

Windows

Download Sonic Studio QuickSupport App (Win)

Amarra Technical Support Email Form

Please fill in the information below. Make sure to add your Amarra Serial number and a valid e–mail address. HINT: Having trouble describing your issue? Use the 'Add Screen Recording' featutre to submit a video to us.

Please visit our full website to utilize our Support Portal.

Activation Code Control Panel

Need to Edit your License Information?

To change the information associated with your Amarra product Activation Code such as your email address or password, enter your Amarra Player Activation Code and Password in the fields below.

Forgot your Password?

Enter your Amarra Product Activation Code and click on 'Resend my Password'. Your password will be resent to the License's email address.

Lost your Activation Code?

To have your Amarra Music Player Activation Code sent to you, enter the email address you used when activating your Amarra product in the Email Address field below. Your Activation Code and Password will be delivered to that email address in a few minutes.

NOTE: Only click the 'Send my License' Info button once. The page may take a few moments to refresh - be patient...

Safari does not support the "mySoftwareLicense" lookup iFrame below. Please visit www.softworkz.com/myLicense to look up your license information.

Please visit our full website to utilize our Licensing control panel.

To submit a support inquiry, please use the Amarra Support Portal tab above.

Register your Product

Please fill out the form below.

The information you provide below will be used to generate your customer record, so please take the time to enter your information completely and as accurately as possible so as not to delay your registration.

NOTE: your information is PRIVATE and will not be shared with any third party.