How Sonic Studio Triages Support Requests:

Priority 1 - Customers with StudioCare™ agreements. These customers receive top priority

Priority 2 - Customers who have purchased StudioCare On Demand.

Priority 3 - soundBlade™ and PreMaster Cd™ customers without support, pre-sales tech support questions, SSHD and Classic users.


Sonic Studio Technical Support Policy for customers who have not purchased StudioCare™

• Unlimited Complimentary Self Help Options
If you have questions about installing or using your Sonic Studio product, please check your User Guide first, you will find answers to many of your questions there. If you need further assistance, please visit www.sonicstudio.com/support/supportfaq.html for frequently asked questions, a database of related articles, troubleshooting tips, links to user forums and more.

• Limited Complimentary Technical Assistance
30 days of technical support assistance for up to three incidents is available with your initial purchase of soundBlade™ or PreMaster CD™. Thirty days of technical support assistance for a single incident is available with your initial purchase of Broadband DeNoise Native™ for soundBlade, DDP File Open, Manual DeClick II™, Sonic EQ Native™ for soundBlade, Production DeCrackle Native™ for soundBlade, reNOVAtor™ for soundBlade and QuickTime™ Interlock for soundBlade. Thirty days of technical support assistance for a single incident is available with the purchase of upgrades of Sonic Studio products. Your support period begins when your iLok license is initially deposited to your account following your product registration. Fee-based support is available for those customers whose support period has expired and do not have a current StudioCare™ annual contract.

• Paid Technical Support
Registered users who are beyond the 30 day Complimentary Support period and who do not have an annual StudioCare contract are eligible for the following paid support options:

StudioCare On Demand/Virtual Site Visit:
$60 USD per incident

NOTE: Current StudioCare customers will always receive priority support.
To receive e-mail or telephone technical support, you will need a valid serial number and must be registered for a current Sonic Studio product. Please keep your original product serial number in a safe place as it will be required for support.
For customers preferring e-mail assistance please e-mail support@sonicstudio.com.
For customers preferring telephone assistance, (connect and toll charges apply), please have your computer running and close by the phone and call us at: +1-435-491-0653 (9AM-5PM Monday-Friday PST - excluding Sonic Studio holidays).
For customers living outside of North America, please check the Sonic Studio website for your local distributor.
Sonic Studio, LLC support policy and hours are subject to change without notice