Continuous Support Services

Overview

StudioCare is Sonic Studio, LLC’s subscription maintenance program and is divided into two categories, StudioCare™ and StudioCare SWAP™. StudioCare provides the customer with reasonably priced hardware maintenance, software upgrades, and technical support for their Sonic Studio purchases. StudioCare SWAP adds worry free, advance hardware replacement and ensuring minimal down time.

If you have a current StudioCare subscription and need assistance, please contact us at:

1-415-460-1201

Please have your StudioCare serial number ready for our support representative.

StudioCare Coverage

StudioCare SWAP

StudioCare SWAP — US$2000 annual

• Top priority e–mail and phone support during normal business hours

• Prepaid return shipment of hardware products to customer
The customer is responsible for inbound shipping to Sonic Studio as well as any out-of-warranty bench repair fees.

• Free, advance field replacement of hardware

StudioCare

StudioCare — US$1000 annual

• Top priority e–mail and phone support during normal business hours

• Prepaid return shipment of hardware products to customer

• The customer is responsible for inbound shipping to Sonic Studio as well as any out-of-warranty bench repair fees.

Important notes regarding StudioCare:

1. StudioCare pricing is “per system.”
2. Site Licenses are available only after the first year of warranty.
3. StudioCare is only available at the time of purchase.
4. After the first year of StudioCare coverage, additional system within the same facility and on the same support level may be added to the contract for 50% of the US list price each.
5. StudioCare is only applicable to products manufactured by Sonic Studio, LLC. Other manufacturers cover their third party hardware and/or software. If a product is discontinued during an active contract, Sonic Studio, LLC will honor the warranty period through the expiration of the contract. No new StudioCare or StudioCare SWAP contracts will be accepted on systems containing discontinued products.

Sonic Studio, LLC offers a limited, 1 year parts, labor and shipping warranty on all Sonic Studio Series 300 hardware systems. A system is defined as one or more Series 300 hardware units and accompanying soundBlade software.

StudioCare — Order Now

Sonic Studio, LLC offers StudioCare, a duo of premium support services for systems and sites, on an annual subscription basis. To learn more and receive a quote, please call Sonic Studio direct sales at 1-866-926-1383 or e-mail .

Support On–Demand

For customers who do not have current StudioCare or StudioCare SWAP coverage, priority technical support is available on a prepaid, per-incident basis. Upon payment, a Sonic Studio support agent will make as many telephone or e–mail contacts, at the agent’s discretion, as are necessary to resolve a single issue expressly regarding a purchased product manufactured by Sonic Studio, LLC.

Sonic Studio, LLC has sole discretion in determining whether or not an issue qualifies for Per Incident support. For example, known bugs or feature requests do not qualify under this program. If an issue is accepted by a Sonic Studio support agent, paid for, but not resolved as determined by Sonic Studio, the fee will be refunded. Per incident support is available during normal business hours of 9AM to 5PM PST. There is no reseller participation in Sonic Studio’s per incident technical support.

Go to On–Demand Support…