How Sonic Studio Triages Support Requests:

Priority 1 - Customers with studioCare™ agreements. These customers receive top priority.

Priority 2 - Customers who have purchased support:

Priority 3 - soundBlade™ and customers without studioCare, pre-sales tech support questions, SSHD and Classic users.

Sonic Studio Technical Support Policy for customers who have not purchased studioCare

Unlimited Complimentary Self Help Options

If you have questions about installing or using your Sonic Studio product, please check your User Guide first, you will find answers to many of your questions there. If you need further assistance, please visit our FAQ page for a database of related articles, troubleshooting tips, links to user forums and more.

Limited Complimentary Technical Assistance

  • 30 days of technical support assistance for up to three incidents is available with your initial purchase of soundBlade LE, SE or HD
  • 30 days of technical support assistance for a single incident is available with your initial purchase of NoNOISE II FX, FR or SR, Series 300 Hardware or Quartet DynPEQ
  • 14 days of technical support assistance for a single incident is available with the purchase of upgrades of Sonic Studio products
  • Unrestricted access to our online FAQ and Knowledgebase resources

Your support period begins when your iLok license is initially deposited to your account following your product registration.

Fee-based support is available for those customers whose support period has expired and do not have a current studioCare™ annual contract. See next.

Paid Technical Support

Registered users who are beyond their Limited Complimentary Technical Assistance period and who do not have an annual studioCare contract are eligible for the following paid support options:

Purchase an Annual studioCare Support Agreement:

NOTE: Current studioCare customers will always receive priority support.

To receive e-mail or telephone technical support, you will need a valid serial number and must be registered for a current Sonic Studio product. Please keep your original product serial number in a safe place as it will be required for support.

For customers preferring e-mail assistance please visit our Support Portal

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