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Customer Support

Here you can find information on Amarra and Amarra Hifi as well as older products MINI and Junior. Please use the links below to find the latest information and to download the latest releases, documentation and user guides.

Customer Support Options

Please be sure to check our on line resources for an answer.

• Facts, Tips, and Known Issues >F.A.Q
• Optimize your Macintosh >How to build a music server

Sonic Studio provides the following levels of support for our registered customers.

• 30 days of support for registered Amarra users through your local dealer or via email and the through Sonic Studio Support Portal
• Email using our support portal > Amarra Support Portal
• Per Incident Support ($85 USD) - includes one remote login session
• Amarra Yearly Support ($395/ $295 at time of purchase) - includes priority phone support, remote login for setup, optimization, and installation of updates

If you have questions or need assistance in how to best to fill out this form, please contact us at: support@sonicstudio.com

Please visit our Support Portal to submit a support request: Amarra Support Portal

Demo and Full Trial Versions

Full 15 Day Free Demo versions for all Amarra products are available.

Evaluation Versions :: Amarra, Amarra Hifi

Amarra - 15 Day Evaluation

Amarra Hifi- 15 Day Evaluation

Trial applications will run with full functionality.

Amarra VINYL Full Trial Licenses : soundBlade LE/FX

Using an iLok or License File you can request a full trial for Amarra VINYL.
NOTE: Amarra VINYL is now soundBlade LE with NoNOISE II FX option
Check Here For More Information...

• Register for a demo and provide your iLok User Account and we can provide a license
• Generate an Amarra License Request and send the request file to support
• Amarra VINYL requires an iLOK or a License file to run in Full Trial mode

Request Demo

Upgrades :: Amarra Upgrade Process

Upgrades from any product to another is easy and the cost is only the difference in price.
If you have questions or need assistance please contact us at: sales@sonicstudio.com

MINI To Amarra :

Download and register your new copy of Amarra. Your existing MINI license will license one (1) seat for Amarra 2.4.

Junior To Amarra :

Purchase the Amarra upgrade online. Download and register your new copy of Amarra.
Please include your Amarra Junior Serial Number to ensure processing.

Hifi To Amarra :

Amarra Purchase the Amarra upgrade online. Download and register your new copy of Amarra.
Please include your Amarra Hifi Serial Number to ensure processing.

Buy Now

Current Software & Documentation : Amarra, Amarra Hifi, VINYL (soundBlade LE/FX)

Please find the most current releases here. Older releases are available as well.

NOTE: IF UPDATING FROM A PREVIOUS RELEASE -
          PLEASE DO NOT DELETE OR RENAME THE OLD VERSION OF AMARRA OR MINI PRIOR TO INSTALLING THE NEW RELEASE.
          THIS WILL ALLOW FOR AUTOMATIC RE-LICENSING.

NOTE: Amarra Symphony Users -
          DOWNLOAD AMARRA AND USE YOUR AMARRA ACTIVATION CODE.

NOTE: Amarra MINI Users -
          DOWNLOAD AMARRA AND USE YOUR MINI ACTIVATION CODE.

Amarra 2.4 Release : Notes

Amarra 2.4 represents significant improvements in sound quality, feature stability, and easy of use. We recommend this release for all customers.

• Amarra 2.3 feature set for all Amarra users who purchased before May 3, 2012.
• Replaces Amarra MINI ( MINI Activatio
• Playlist:
• Reorder Tracks now supported
• Save recently Opened Playlists are now saved in a Open Recent Menu for easy navigation
• Fixes for skipping and sample rate changes
• General:
• Improvements for integration with iTunes Radio (switching, name of track)
• Added new Sonic Noise Shaped Dither (replaces mBit+)
• Added new Sonic HD Sample Rate Conversions (replaces mBit+)
• Fixes for skipping and sample rate changes
• Sound
  • Increased sound stage
  • Increased left to right imaging
• Known Issues
  • Sample rate conversion fails on certain files (this is under investigation)
  • Issues with HDMI and Mac mini (crashes on changing video display)

Please Read the Amarra 2.4 User Manual and Read Me for detailed information on this release.

We recommend deleting preferences using the Delete Preferences Command on a fresh install. This can be found in the Extras Folder.

Older and Unsupported Software Releases & Documentation

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Amarra Videos

How to use Gapless playback in iTunes and Amarra > Amarra Gapless Tutorial

All Amarra Videos Page > Amarra Video Page

Amarra MINI Installation > Amarra Video Page

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Amarra 2.3.3 Release :: Build 4344

☞ Improved License Update (from Amarra 2.3/2.3.1)
    Existing Amarra/MINI 2.3 License is moved into your Home Folder and then installed into new Amarra/MINI 2.3.
☞ Improved Interface for Playlist Controls
☞ New separate artwork window
☞ Fix issue with skip sound on starting a track
☞ Fix stall at end of FLAC -> AIFF conversion
☞ Fix clocking (sample rate change) with Lion and some DACs
☞ Many fixes and general stability improvements


    We recommend deleting preferences using the Delete Preferences Command on a fresh install. This can be found in the Extras Folder.

Amarra 2.3.1 Release :: Build 4311

☞ Fixes for Permissions issue on install.

    We recommend deleting preferences or uninstalling your current 2.3 version.
☞ Fix support for Analog Hardware Volume Control using Sonic Studio Audio Interfaces.

Amarra 2.3 Release :: Build 4310

This section outlines last minute changes, known issues and tips for using Release 2.3.

NOTE: If you have evaluted a previous version of our products we can provide a temporary code for you.
Please write us at support (at) sonicstudio.com.

☞ New User Interfaces
☞ Fixes for metadata in FLAC files
☞ Fixes for Orpheus Device
☞ Fixes for RME Babyface
☞ Many improvements and fixes

Known Issues: To be addressed in the next maintenance release
☞ DSD conversion is not working at this time.
☞ Drag and Drop from iTunes does not work using OS X 10.7.
☞ Issues with a skip on start which is being investigated now.
☞ Support for Sonic Studio Hardweare control is disabled.

Permissions and Issues Activating 2.3 :

Please read the FAQ on permissions and activation problems: Click Here

Amarra 2.2.3 Maintenance Release :: Build 4290

This section outlines last minute changes, known issues and tips for using Amarra 2.2.

☞ Improvements to Authorization Process
☞ New FLAC Installer - fixes several flac payback issues
☞ Fixes for Reactivation Request
☞ Improvements to Authorization Process
☞ Fix one crash on Rescan
☞ Fix control of Sonic Hardware
☞ Fix dragging of files into window (playlist)
☞ Fix/Disable -10db setting for Gain Preferences
☞ Fixes for Eject CD (added new Eject Disc command)
☞ Fixes for sample rate (not) changing in Playlist

Amarra 2.2 Release Notes, Tips, and Known Issues

This section outlines last minute changes, known issues and tips for using Amarra 2.2.

• Tech Note: Gapless Playback



Please read the FAQ on gapless playback: Click Here

Check out our tutorial on how to set use Gapless Playback in iTunes and Amarra: Amarra Gapless Tutorial

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